Mystery shopping is a method used externally by market research companies, or internally by companies themselves to measure quality of service, or compliance with regulation, or to gather specific information about products and services. The mystery consumer’s specific identity and purpose are generally not known by the establishment being evaluated.

Mystery shoppers perform specific tasks such as purchasing a product, asking questions, registering complaints, or behaving in a certain way, and then provide detailed reports or feedback about their experiences.

BRAVO can be used as a platform to monitor Mystery shoppers and provide them with Unified forms or Checklists in which they can evaluate Products and Services. BRAVO provides detailed Reports on the Data gathered by Mystery Shoppers to reflect the actual in- store situation and give the company a holistic look on its Service Quality.


The process of planning and coordinating an event is usually referred to as event planning and which can include budgeting, scheduling, site selection, acquiring necessary permits, coordinating transportation and parking, arranging for speakers or entertainers, arranging decor, event security, catering, coordinating with third party vendors, and emergency plans.

Each event is different in its nature so process of planning & execution of each event differs on basis of type of event. However, BRAVO is an Event Management System you can use for any event. BRAVO acts as the main player in distributing and scheduling tasks for teams and individuals. Not only that BRAVO plans the execution of the Event Planning but it also provides the responsible team with all the information they need to complete their tasks.

The User receives a notification of the task along with the needed information. When the user completes the task, he fills a checklist of the items that were required from this task which is sent automatically to the Event Planner so he can keep track of the entire process.